{"id":1508,"date":"2020-11-14T11:10:19","date_gmt":"2020-11-14T10:10:19","guid":{"rendered":"https:\/\/staging.altancapital.com\/?page_id=1508"},"modified":"2022-09-29T16:06:40","modified_gmt":"2022-09-29T14:06:40","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/staging.altancapital.com\/?page_id=1508&lang=en","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1508\" class=\"elementor elementor-1508\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5fb0ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b5fb0ec\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-211dd39\" data-id=\"211dd39\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b23e95 elementor-widget elementor-widget-heading\" data-id=\"3b23e95\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e342adf elementor-widget elementor-widget-text-editor\" data-id=\"e342adf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With the objective of maintaining the trust and offer an adequate protection to our clients, ALTAN has its own Customer Support department<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-955dc31 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"955dc31\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f68f6c\" data-id=\"6f68f6c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6064adf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6064adf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2a44e6e\" data-id=\"2a44e6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d9cf05 elementor-widget elementor-widget-heading\" data-id=\"3d9cf05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Claims<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37bcdd0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"37bcdd0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ffe3ca elementor-widget elementor-widget-text-editor\" data-id=\"0ffe3ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With the objective of maintaining the trust and offer an adequate protection to our clients, ALTAN has its own Customer Support department:<\/p><div><pre style=\"padding-left: 40px;\"><em><b>D\u00f1a. Mar\u00eda Pilar Sanz Iribarren<\/b>\nPaseo de la Castellana, n\u00ba 91<\/em>\n<em>28046 Madrid<\/em>\n<em>Tel. 91 290 07 00<\/em>\n<em>Fax. 91 310 72 31<\/em><\/pre><\/div><div><p>or through the following email: \u00a0<a href=\"mailto:info@altancapital.com\">info@altancapital.com<\/a>\u00a0with the word Customer Support in the subject.<\/p><\/div><p>This service is due to solve client complaints within two months.<\/p><p>If the Customer Support department does not solve clients\u2019 issues and claims, they should communicate with the<span style=\"font-size: 16px;\">:<\/span><\/p><pre><b>Comisionado para la Defensa del Inversor.\n<\/b>P\u00ba de la Castellana, 15\n28046 Madrid\n<a href=\"http:\/\/www.atlascapitalpatrimonio.es\/Atlas\/infoLegal.do;jsessionid=D1E3DD7B48B7552B6A4142360396394A#reclamaciones\">www.cnmv.es<\/a><\/pre><p>The Customer Support department procedures are shown in the\u00a0<a href=\"https:\/\/staging.altancapital.com\/documentos\/reglamentos\/Reglamento%20Defensa%20del%20Cliente.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Reglamento de Defensa del Cliente<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-aaf5869\" data-id=\"aaf5869\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f335c68 elementor-widget elementor-widget-heading\" data-id=\"f335c68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enquiries<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc89f4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5cc89f4\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b516c4 elementor-widget elementor-widget-text-editor\" data-id=\"7b516c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions or you need information about your investments in funds managed by Altan Capital, S.G.I.I.C., S.A. or you need information about the investor\u2019s private area access, please contact the following email address:\u00a0<a href=\"mailto:admonparticipes@altamarcapital.com\">admonparticipes@altamarcam.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support With the objective of maintaining the trust and offer an adequate protection to our clients, ALTAN has its own Customer Support department Claims With the objective of maintaining the trust and offer an adequate protection to our clients, ALTAN has its own Customer Support department: D\u00f1a. Mar\u00eda Pilar Sanz Iribarren Paseo de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1508","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/pages\/1508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1508"}],"version-history":[{"count":0,"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/pages\/1508\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}