{"id":1399,"date":"2020-11-13T21:19:02","date_gmt":"2020-11-13T20:19:02","guid":{"rendered":"https:\/\/staging.altancapital.com\/?page_id=1399"},"modified":"2022-09-29T15:57:37","modified_gmt":"2022-09-29T13:57:37","slug":"atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/staging.altancapital.com\/?page_id=1399","title":{"rendered":"Atenci\u00f3n al Cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1399\" class=\"elementor elementor-1399\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5fb0ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b5fb0ec\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-211dd39\" data-id=\"211dd39\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b23e95 elementor-widget elementor-widget-heading\" data-id=\"3b23e95\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Atenci\u00f3n al Cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e342adf elementor-widget elementor-widget-text-editor\" data-id=\"e342adf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Con el esp\u00edritu de preservar la confianza y ofrecer un nivel de protecci\u00f3n adecuado a los inversores, ALTAN ha designado un servicio de atenci\u00f3n al cliente cuyos datos de contacto son los siguientes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-955dc31 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"955dc31\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f68f6c\" data-id=\"6f68f6c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6064adf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6064adf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2a44e6e\" data-id=\"2a44e6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d9cf05 elementor-widget elementor-widget-heading\" data-id=\"3d9cf05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reclamaciones<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37bcdd0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"37bcdd0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ffe3ca elementor-widget elementor-widget-text-editor\" data-id=\"0ffe3ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Con el esp\u00edritu de preservar la confianza y ofrecer un nivel de protecci\u00f3n adecuado a los inversores, ALTAN ha designado un servicio de atenci\u00f3n al cliente cuyos datos de contacto son los siguientes:<\/p><div><pre style=\"padding-left: 40px;\"><em><b>D\u00f1a. Mar\u00eda Pilar Sanz Iribarren<\/b>\nPaseo de la Castellana, n\u00ba 91<\/em>\n<em>28046 Madrid<\/em>\n<em>Tel. 91 290 07 00<\/em>\n<em>Fax. 91 310 72 31<\/em><\/pre><\/div><p>o a trav\u00e9s de\u00a0<a href=\"mailto:atencionalcliente@altamarcapital.com\">atencionalcliente@altamarcapital.com<\/a>\u00a0con asunto\u00a0<i>Atenci\u00f3n al Cliente<\/i><\/p><p>Este Servicio est\u00e1 obligado a atender y resolver las quejas y reclamaciones que sus Clientes le presenten en el plazo m\u00e1ximo de dos meses.<\/p><p>Agotada la v\u00eda del Servicio de Atenci\u00f3n al Cliente, los clientes se podr\u00e1n dirigir a:<\/p><pre><b>Comisionado para la Defensa del Inversor.\n<\/b>P\u00ba de la Castellana, 15\n28046 Madrid\n<a href=\"http:\/\/www.atlascapitalpatrimonio.es\/Atlas\/infoLegal.do;jsessionid=D1E3DD7B48B7552B6A4142360396394A#reclamaciones\">www.cnmv.es<\/a><\/pre><p>La normativa relativa a la transparencia y protecci\u00f3n del cliente puede ser consultada en la p\u00e1gina web de la CNMV\u00a0<a href=\"http:\/\/www.atlascapitalpatrimonio.es\/Atlas\/infoLegal.do;jsessionid=D1E3DD7B48B7552B6A4142360396394A#reclamaciones\">www.cnmv.es<\/a><\/p><p>Los procedimientos de funcionamiento del Servicio de Atenci\u00f3n al Cliente est\u00e1n reflejados en el\u00a0<a href=\"https:\/\/staging.altancapital.com\/documentos\/reglamentos\/Reglamento%20Defensa%20del%20Cliente.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Reglamento de Defensa del Cliente<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-aaf5869\" data-id=\"aaf5869\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f335c68 elementor-widget elementor-widget-heading\" data-id=\"f335c68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Consultas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc89f4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5cc89f4\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b516c4 elementor-widget elementor-widget-text-editor\" data-id=\"7b516c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En caso de que quiera realizar alguna consulta o necesite informaci\u00f3n sobre sus inversiones en fondos<br \/>gestionados por Altamar Private Equity, S.G.I.I.C., S.A.U o Altan Capital S.G.I.I.C., S.A. o informaci\u00f3n sobre el acceso a la zona privada del inversor,\u00a0\u00a0dir\u00edjase por favor a la\u00a0siguiente direcci\u00f3n electr\u00f3nica:\u00a0<a href=\"mailto:admonparticipes@altamarcam.com\">admonparticipes@altamarcam.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3n al Cliente Con el esp\u00edritu de preservar la confianza y ofrecer un nivel de protecci\u00f3n adecuado a los inversores, ALTAN ha designado un servicio de atenci\u00f3n al cliente cuyos datos de contacto son los siguientes Reclamaciones Con el esp\u00edritu de preservar la confianza y ofrecer un nivel de protecci\u00f3n adecuado a los inversores, ALTAN [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1399","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/pages\/1399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1399"}],"version-history":[{"count":0,"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=\/wp\/v2\/pages\/1399\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.altancapital.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}